Last updated: August 3, 2026
Refunds are subject to our Cancellation Policy. The refund amount depends on:
Your refund amount is calculated as:
Refund Amount = Total Package Cost - Cancellation Charges - Non-Refundable Components
Example: If you paid ₹50,000 for a package and cancel 20 days before departure, cancellation charge is 50% (₹25,000). If visa fees (₹5,000) are non-refundable, your refund will be ₹20,000.
Once your cancellation is approved:
Processing times may vary depending on your bank's policies. Trix27 initiates refunds promptly but cannot control bank processing times.
Refunds are processed to the original payment method used for booking. If the original payment method is no longer available, please contact us to arrange an alternative method.
The following items are non-refundable under all circumstances:
If only certain components of your package are cancelled (e.g., one hotel night or an optional activity), you will receive a partial refund minus applicable cancellation charges for those specific services.
For bookings where we act as an intermediary (airlines, hotels, cruises), refunds are subject to the service provider's policies. Trix27 will assist with the refund process but the final decision and timeline depends on the provider.
If Trix27 cancels your booking due to:
You will receive a 100% refund of the amount paid, or you may opt for:
If you fail to show up for your tour without prior cancellation, no refund will be provided. Please ensure you cancel in advance if you cannot travel.
If you do not use certain services during your tour (missed meals, activities, transfers), no refund will be provided unless the service was not provided by us due to our error.
If you have purchased travel insurance, you may be eligible for additional refunds through your insurance provider. Trix27 will provide necessary documentation to support your claim.
You can track your refund status:
If you have concerns about your refund amount or timeline, please contact our customer support team. We are committed to resolving all disputes fairly and promptly.
For payments made in foreign currency or through international cards, refunds will be processed in the original currency. Currency conversion rates and international transaction fees are subject to bank policies.
Applicable taxes (GST, service tax) will be refunded along with the booking amount. Tax invoices and TDS certificates (if applicable) will be provided for your records.
For refund-related questions:
This refund policy should be read in conjunction with our Cancellation Policy and Terms & Conditions. We recommend purchasing comprehensive travel insurance to protect your travel investment.