Cancellation Policy

1. General Cancellation Terms

All cancellations must be made in writing via email to bookings@trix27.com or through your registered account on our website. Cancellations will be processed from the date we receive your written cancellation request.

2. Cancellation Charges

Cancellation charges are calculated based on the number of days prior to the departure date:

3. Peak Season Cancellations

For bookings during peak seasons (December 20 - January 10, April, May, and other high-demand periods), stricter cancellation policies apply:

• 45+ days before departure: 25% of total package cost
• 30-44 days before departure: 50% of total package cost
• 15-29 days before departure: 75% of total package cost
• 0-14 days before departure: 100% of total package cost (No Refund)

4. Non-Refundable Components

Certain booking components are non-refundable once confirmed:

• Visa processing fees
• Travel insurance premiums
• Non-refundable air tickets
• Special event tickets (concerts, festivals, etc.)
• Cruise bookings (subject to cruise line policies)
• Hotel bookings marked as "Non-Refundable"

5. Partial Cancellations

If you wish to cancel services for some members of your group while others continue with the booking, cancellation charges will apply to the canceled portion. The remaining members may be subject to revised pricing based on the reduced group size.

6. Modification vs Cancellation

If you wish to modify your booking (change dates, destinations, or services), please contact us. Modifications are subject to availability and may incur additional costs. The following modification charges apply:

• 30+ days before departure: ₹1,000 per person + any fare/rate difference
• 15-29 days before departure: ₹2,500 per person + any fare/rate difference
• Less than 15 days: Treated as cancellation + new booking

7. Cancellation by Trix27

Trix27 reserves the right to cancel bookings in the following circumstances:

• Force majeure events (natural disasters, political unrest, pandemics)
• Insufficient bookings for group tours
• Service provider cancellations
• Safety concerns

In such cases, you will receive a full refund or an alternative package of equal value. Trix27 will not be liable for any consequential losses.

8. Flight Cancellations

Flight cancellations are subject to airline policies. Trix27 will assist with cancellation procedures but cannot guarantee refunds. We recommend purchasing flexible or refundable tickets and travel insurance.

9. Hotel Cancellations

Hotel cancellation policies vary by property. Some hotels offer free cancellation up to a certain date, while others are non-refundable. Specific policies will be communicated at the time of booking.

10. Refund Processing Time

Approved refunds will be processed within 15-21 working days from the date of cancellation. Refunds will be credited to the original payment method. For detailed information, please see our Refund Policy.

11. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, medical emergencies, and unforeseen events. Insurance can help recover costs that would otherwise be lost due to cancellation charges.

12. Special Circumstances

In exceptional circumstances such as medical emergencies or death in the family, Trix27 may consider waiving or reducing cancellation charges on a case-by-case basis. Supporting documentation must be provided:

• Medical certificate from a registered doctor
• Death certificate
• Police report (if applicable)

13. How to Cancel

To cancel your booking:

1. Send an email to bookings@trix27.com with your booking reference number
2. Include reason for cancellation and any supporting documents
3. We will acknowledge your cancellation request within 24 hours
4. Cancellation charges will be calculated and communicated
5. Refund (if applicable) will be processed as per our refund policy

14. Contact Us

For cancellation queries or assistance:

• Email: bookings@trix27.com
• Phone: +91-7080805766
• WhatsApp: +91-7080805766