1. Information We Collect
At Trix27, we collect information that you provide directly to us when you:
- Create an account or make a booking
- Subscribe to our newsletter
- Contact our customer support
- Participate in surveys or promotions
- Use our website or mobile applications
The information we collect includes:
- Personal Information: Name, email address, phone number, date of birth, passport details
- Payment Information: Credit card details, billing address (processed securely through payment gateways)
- Travel Preferences: Destination preferences, travel dates, accommodation preferences
- Technical Information: IP address, browser type, device information, cookies
2. How We Use Your Information
We use the information we collect to:
- Process your bookings and provide travel services
- Send booking confirmations, updates, and travel documents
- Respond to your inquiries and provide customer support
- Send promotional emails about new packages and special offers (with your consent)
- Improve our website, services, and user experience
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Hotels, airlines, tour operators, and other travel service providers necessary to fulfill your booking
- Payment Processors: Secure third-party payment gateways to process transactions
- Business Partners: Travel insurance providers, visa service providers (with your consent)
- Legal Requirements: Law enforcement, government authorities, or other third parties when required by law
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits
- Limited access to personal information
- Employee training on data protection
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Object: Object to processing of your information
- Portability: Request transfer of your information
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@trix27.com
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: privacy@trix27.com
- Phone: +91-7080805766
- Address: Trix27, India